Engineering capabilities
- Grounded question answering
- Structured data extraction
- Tool and function calling
- Streaming website conversations
- Usage and quality monitoring
AI & Chatbots
OpenAI
OpenAI model integration for grounded business assistants, workflow automation and structured responses, implemented behind a controlled server-side gateway.
Security & hardening
- Server-side credentials
- Approved-data boundaries
- Prompt-injection controls
- Retention and provider settings review
- Human escalation for consequential requests
OpenAI integration architecture
OpenAI is reached through a controlled orchestration layer; visitors never receive provider credentials and approved business data remains the source of truth.
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01
Channels
- Website Chatbot
- WhatsApp Business Platform
- Business applications
Each channel has its own identity, consent and escalation behaviour.
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02
Orchestration
- Server-side gateway
- Conversation rules
- Tool allowlist
- Usage controls
The integration controls instructions, spend and the actions the model may request.
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03
Knowledge
- Approved website content
- Documents and FAQs
- CRM / helpdesk context
Retrieval is permission-aware and restricted to approved sources.
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04
AI platform
A third-party model service selected for the workload; no proprietary model is claimed.
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05
Assurance
- Quality evaluation
- Monitoring
- Human handoff
- Audit trail
Unknown or consequential requests are escalated instead of improvised.
Frequently asked questions
Does Techno Trader PK own or train OpenAI?
No. OpenAI is a third-party platform. We configure and integrate it around your approved knowledge, workflows and data-handling requirements.
Can answers be limited to our content?
Yes. Retrieval, system rules and explicit refusal behaviour keep the assistant focused on approved sources, with testing before launch.
How is usage controlled?
Calls pass through a server-side layer with logging, limits and alerts. Provider charges remain variable and are reviewed against measured use.
Can a person take over?
Yes. Handoff rules can route the conversation and its context to a named team, inbox, CRM or helpdesk.
Scope the work before you commit budget
Send the environment details and get an engineered proposal with assumptions, risks and a rollback path.