Engineering capabilities
- Click-to-call from CRM
- Disposition and callback handling
- Per-agent number presentation
- Wrap-up and notes workflow
VoIP
Manual Dialer
Agent-initiated dialling where every call is placed deliberately u2014 the correct model for regulated, high-value or consent-sensitive outbound work.
Security & hardening
- Per-agent outbound permissions
- Recording consent handling
- Destination and spend limits
Manual dialling call flow
Every call is initiated by an agent. The engineering focus is permissions, presentation and clean CRM integration rather than pacing.
-
01
Data
- CRM records
- Consent status
- DNC list
Consent and do-not-call status checked before a number is ever offered to an agent.
-
02
Agent desktop
- Click-to-call
- Disposition codes
- Notes & callbacks
One click from the record, so numbers are never retyped and outcomes are always captured.
-
03
Call control
- Outbound routes
- CLI presentation
- Recording policy
Per-agent outbound permissions and correct caller ID per campaign or market.
-
04
Carrier
- SIP trunk
- Destination limits
- Spend caps
Blocked destinations by default and alerting on abnormal patterns.
Frequently asked questions
Why use manual dialling at all?
Regulated markets, high-value B2B calling and consent-sensitive work where automated pacing is either prohibited or damages the conversation.
Does it still need infrastructure work?
Yes u2014 routing, caller ID presentation, recording consent, CRM integration and trunk limits all have to be configured properly.
Can we mix it with automated campaigns?
Yes. Blended setups run manual work for one team and paced campaigns for another, on the same platform with separate routes and permissions.
Scope the work before you commit budget
Send the environment details and get an engineered proposal with assumptions, risks and a rollback path.