Solution
SIP-based telephony platforms engineered end to end: trunk design, dial plans, IVR and queue logic, NAT-safe media paths and hardened signalling.
Call infrastructure that survives load, network change and toll-fraud attempts.
Signalling and media are separated, carrier paths are redundant, and every hop is authenticated before a call reaches an extension.
Primary and secondary SIP trunks with failover routing, per-trunk registration and CLI rules.
TLS for signalling, SRTP for media, toll-fraud thresholds enforced.
Dial plan, IVR, queues, time conditions, dialer campaigns and call recording policy.
Provisioning templates, extension classes and codec negotiation.
Cost is driven by concurrent calls, extension count, dialer seats and whether the PBX is hosted or on-premises. A scoped quote follows a short review of your call volume, trunks and handsets rather than a per-seat list price.
A typical small to mid-size migration runs one to three weeks: discovery and dial-plan mapping, build and test on a parallel platform, then a scheduled cutover with the old system kept available for rollback.
Yes. Existing trunks and numbering are mapped first, then migrated or re-registered against the new platform with a rollback path.
Almost always NAT and media path handling. The fix is explicit external addressing, correct RTP ranges and, where needed, an SBC in front of the PBX.
Restricted outbound classes, per-extension limits, strong device secrets, blocked international destinations by default and alerting on abnormal call patterns.
Yes, ViciDial deployments are sized for concurrent agents and trunk capacity, with compliance settings configured to your requirements.
Send the environment details and get an engineered proposal with assumptions, risks and a rollback path.